– For products that have been delivered, we will refund the value of the product subject to return in full including the fees for returning the product to us (excluding the fees paid to ship the product to you) and this applies in the following cases:
– Products that are defective or not as described on the website.
– If the reason for the return is due to an error on our part such as an error in pricing or description or a delay in delivery beyond the agreed date, and for all other cases, we will return the value of the product subject to return (excluding the fees paid to ship the product to you) provided that you bear the cost of returning the product to us As for the products that have not been delivered, you are entitled to receive their full value if you cancel the purchase order according to the returns item.
* Refund procedures
The refund will be the same as your payment method, as follows: –
– If you have paid the value by cash on delivery, we will return the value to your electronic wallet or if you have paid the value by credit / debit card, you can choose between returning the amount to the credit / debit card, or placing it in your electronic wallet.
* Duration of refunding your credit or debit card
– The refund will be made within (30) days from the date we received the returned product at our Customer Merchandise Configuration Center.
– If the amount will be returned to your electronic wallet, we will return the amount immediately after we receive the product in our customer goods configuration center and inspect the product by us, or if you cancel the purchase order before the date of shipment, the amount will be returned to you automatically